© 2025 All rights reserved
At Vicki Voyages, we aim to ensure our customers are satisfied with their purchases. This Return and Refund Policy explains the conditions under which returns and refunds may be processed.
We accept returns for items that are defective, damaged, or incorrect upon delivery. If you receive such an item, please contact us within 7 days of delivery at [email protected] with your order details and a description of the issue. Our team will review your request and provide further instructions.
Items must be unused, in their original packaging, and in the same condition that you received them. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the same method as the original payment. Since we only accept cash on delivery, refunds will be issued as a bank transfer, store credit, or alternative method agreed upon with you.
Certain items may not be eligible for return or refund due to hygiene, safety, or custom-made product restrictions. This will be clearly mentioned on the product page, if applicable.
We may offer exchanges for defective or incorrect products, subject to stock availability. If an exchange is not possible, a refund will be processed.
Customers are responsible for the shipping costs of returning items unless the return is due to a mistake on our part, such as receiving the wrong or defective product.
For any questions about returns or refunds, please contact us at [email protected].
© 2025 All rights reserved